Join me on Sept. 18 at Noon CT for a free webinar with Kane Communications, “How Has COVID Changed Your Audience?” Carolynn Buser, OnMilwaukee.com’s Editorial and Social Media Director, Bridget Kraus, CPSM, Walbec Group’s Marketing Director and Todd Nilson, Kane’s Senior Digital Strategy Advisor, will discuss the importance of social listening, innovative tools and Read more…
Designing thoughtful chatbots deserves as much if not more forethought than other elements of your online community experience. A strong chatbot strategy can scale the capacity of your community management team as effectively as implementing a community ambassador or super-user program. Super-user programs help a community manager to bring a Read more…
Employees in 2020 have a reasonable expectation that the digital workplace will enable them to get work done simply and efficiently. Many of the leading organizations I have worked with over the few years, have come to realize this and have concluded that the digital workplace experience must improve and Read more…
What are the latest trends in online community? Although online communities have been around since the early days of dial-up bulletin boards, their usage by corporations and other organizations is a relatively new practice. Vanilla, a leading creators of online forum software and other products, has put together a yearly Read more…
Online community platforms are destined to play an ongoing and increasing role in organizations large and small. However, as technologies like virtual and augmented reality, brain-machine interfaces, machine learning and other so-called 4th-gen innovations become more mainstream, how will online community software evolve? Clocktower Advisors is bringing together an international Read more…
Online communities are often an afterthought when it comes to digital experiences. As a result, the community managers who run these online communities can find themselves isolated from executives and co-workers as they try to create a strategy and thriving online experience. You can end up feeling like the Lone Read more…
Online communities can create a powerful connection with your target audience, but they need a plan in order to succeed. They need a community charter. What is an online community charter? An online community charter is a brief document that outlines: * The purpose of the community * The ideal Read more…
As a small business owner, how can I plan and manage my online digital strategy in 2019? Managing your small business usually means that you’re in charge of too many responsibilities. Organizing a clear approach for your digital marketing efforts is the key to success. This includes setting concrete goals, Read more…
In Altimeter’s report on the Customer Service Cloud, principal analyst Charlene Li makes the point that customers see an organization’s brand as a single, monolithic entity and get frustrated when they are forced to repeat the same issue in multiple places, such as on a phone call and on the Read more…
Are you limiting the perceived value of your community in the way that you introduce and talk about it?
