Clocktower Advisors

Chatbots conversational design for online communities

Alex Radu on why chatbots and conversational design matters | The Future of Online Communities

Designing thoughtful chatbots deserves as much if not more forethought than other elements of your online community experience. A strong chatbot strategy can scale the capacity of your community management team as effectively as implementing a community ambassador or super-user program. Super-user programs help a community manager to bring a Read more…