Customers today go to ChatGPT before they go to your community. Gainsight Customer Communities is how you stay in that loop by providing customers with a branded, trusted space where learning, peer knowledge, and expert content all come together.
As AI reshapes how customers find answers, the companies winning on retention are giving their customers one place to land: not a support portal, not a separate LMS, not a Slack channel. Gainsight Community powers a Digital Customer Hub where learning, peer-to-peer connection, and product discovery happen together, so customers can adopt as fast as you ship. And as they engage, those signals feed back into your CS motion, giving your team the intelligence to go deeper with the customers who need it, without adding headcount to cover the ones who don't.
Why Gainsight? Clocktower Advisors partners with Gainsight because it's the only platform that connects community engagement to the full customer retention picture — from onboarding through renewal and expansion.
Partnership announcement
"Todd gets community. And more importantly, he understands that strategy isn’t a box you check before you start building - it is the work.
The teams that skip that step almost always end up rebuilding later. Todd takes the time to understand your business, your goals, and what success needs to look like, then sticks with you from strategy through execution.
He’s also a lifelong learner who stays deeply connected to the broader community ecosystem, always learning and testing.”
— Erica Kuhl, EVP & GM at Gainsight
“The Gainsight team is a powerhouse of value for technology and SaaS companies. Their sharp focus allows them to serve these verticals in a highly engaging and unique way that includes AI, ideation, embeddable widgets, Zapier integrations, and much more. They can stand up new communities in just five weeks, including with data migrations. That just doesn't happen in my experience and made me excited to work with them,"
— Todd Nilson, president of Clocktower Advisors
We are here to help
Talking to an experienced digital strategist can help you to clarify your goals. We understand the broader ecosystem of tools and platforms available and can help you to navigate the complexities and decision-making. Schedule a short, no obligation call with us.